FAQ

FREQUENTLY ASKED QUESTIONS

DO YOUR BOOTS RUN TRUE TO SIZE?

Yes! Our Mongolian fur boots generally fit true to size.

We recommend ordering your normal boot size.

If you plan on wearing extra-thick socks or prefer a roomier fit, you may choose to size up.

If you’re between sizes or have questions about a specific style, please contact us before placing your order. We’re always happy to help.

HOW DO I CARE FOR MY MONGOLIAN FUR BOOTS?

Our Mongolian fur boots are designed to last with proper care.

• Store them in a cool, dry place.

• Gently shake or fluff the fur after wearing to maintain its full appearance.

• If the fur becomes flattened during shipping or storage, simply fluff it by hand.

IF MY BOOTS GET WET

Don’t worry! If your boots get caught in rain or snow:

• Allow them to air dry naturally at room temperature.

• Do not place them in a dryer or directly in front of high heat.

• Once completely dry, gently fluff the fur by hand.

Natural fur may temporarily lose volume when wet but will typically return to its fluffy appearance after drying.

HOW DO I KNOW WHAT SIZE TO ORDER?

Most of our footwear fits true to size.

Clothing fit may vary depending on the style and fabric. We recommend reviewing the sizing information listed on each product page before placing your order.

If you’re unsure which size is best, please contact us before purchasing and we’ll gladly help you choose the best fit.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept:

• Shop Pay

• Apple Pay

• Google Pay

• Major credit and debit cards.

Additional payment options such as Klarna, Afterpay, and Sezzle may be added in the future.

HOW LONG DOES SHIPPING TAKE?

Orders are typically processed within 1–3 business days.

Shipping times vary depending on your location and the shipping method selected at checkout.

For complete shipping information, please visit our Shipping Policy page.

CAN I CHANGE OR CANCEL MY ORDER?

We begin processing orders as quickly as possible.

If you need to make a change, please contact us immediately after placing your order.

Once an order has entered processing or has been shipped, we cannot guarantee changes or cancellations.

WHAT IF I RECEIVE THE WRONG OR A DAMAGED ITEM?

Please contact us within 48 hours of delivery.

Include your order number along with clear photos of the item so our team can review your request and assist you as quickly as possible.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

Please visit our Returns & Exchanges Policy page for complete details regarding returns, exchanges, and eligibility requirements.

HOW CAN I CONTACT CUSTOMER SUPPORT?

We’re always happy to help!

For questions regarding your order, products, sizing, or general inquiries, please visit our Contact Us page or email our customer support team.

(Update your business email here tomorrow.)

DO YOU RESTOCK SOLD-OUT ITEMS?

Some of our best-selling items are restocked, while others are limited releases and may not return.

We’re here to help!

If you have any questions about your order, sizing, shipping, products, or anything else, our team is happy to assist you.

Customer Support Email:
(Your Business Email Here)

Business Hours:
Monday – Friday
8:00 AM – 6:00 PM EST

We aim to respond to all inquiries within 1–2 business days.